Frequently asked questions
How does ordering work right now?
During our pre-launch period, checkout sends us an order request. No payment is taken at that step. We confirm availability, the final price and the delivery fee with you, then send a secure payment link.
What does “Price & availability to be confirmed” mean?
It means the product is listed with a planning price and has not yet been verified with a supplier. We will confirm the exact model, specifications, price and availability before you pay.
How do I pay?
Online payments will be processed securely through our payment provider (Paystack). We never ask for your card PIN, and we do not store card details.
Where do you deliver?
We serve customers in Nigeria. The delivery fee for your location is shown at checkout or confirmed with you before payment. See our Shipping & Delivery Policy.
How can I track my order?
Use the Track Order page with your order reference and the email you used at checkout. Signed-in customers can also see orders in their account.
Can I return an item?
Yes, subject to our Returns & Refund Policy.
Do I need an account to order?
No. You can check out as a guest. An account lets you save addresses, keep a wishlist and see your order history.
Why do some products show “Image coming soon”?
We are still adding product images. Until a listing has its own image it shows a neutral placeholder.
Still have a question? Contact us.