Our commitment
We want you to be happy with your purchase. If something is wrong with your order, contact us and we will help.
Return window
You may request a return after delivery, subject to the conditions below. Contact us as soon as possible with your order reference, and we will confirm the return window that applies to your item.
Conditions
- Items must be unused, in their original packaging, with all accessories and documentation.
- For hygiene reasons, some personal care items (for example opened grooming or beauty tools) cannot be returned unless faulty.
- Items damaged through misuse are not eligible.
Faulty, damaged or incorrect items
If an item arrives damaged, faulty or different from what you ordered, contact us as soon as possible after delivery with your order reference and photos. We will arrange a replacement, repair or refund as appropriate.
Refunds
Approved refunds are made to the original payment method. Card and bank refunds are processed through our payment provider; the time it takes to reach your account depends on your bank. We will tell you the expected refund timeframe when your refund is approved.
How to start a return
Email codecrestecommercestand@gmail.com with your order reference, the item, and the reason for the return.